Have your say on support for Unpaid Carers

Closed 4 Oct 2023

Opened 14 Aug 2023

Feedback updated 22 Feb 2024

We asked

We sought feedback on the experiences of unpaid carers to shape the way forward for the service.

You said

62 carers completed the survey, in varying degrees of completion.

Some key points are that:

  • One third had visited the NNC website pages.
  • A small number indicated they had found the information they were looking for.
  • A quarter had been in receipt of a carers assessment, with wait times varying from under 5 working days to a small number still waiting for their assessment.
  • Carers told us that they are not overly aware of the services the Council fund for carers.

We did

The survey results were used in conjunction with face to face and online workshops with carers, alongside Expert by Experience input, to identify where carers living in North Northamptonshire would benefit from improvements to the support currently offered by NNC via its Supporting Carers contract.

The survey and workshops identified 5 key themes that NNC have included in the Strategy: :

- Identification and recognition
- Information and Advice
- Carers Breaks
- A Life Alongside Caring
- Joined up systems - telling my story once 

NNC has drafted an All-Age Carers Strategy, which is currently out to public consultation. You can view the details on our Consultation Hub, which is open for your feedback until 3 March 2024.

The results will be analysed and will inform any amendments made. The draft Strategy will be presented to the Executive for adoption, in April 2024.  


Are you an upaid carer?

A carer is a person of any age who provides unpaid help and support to a relative, partner, friend or neighbour, of any age, who has an illness or long-term condition and cannot manage without the carers help. 

As an unpaid Carer, your experiences are vital in helping to shape future services for unpaid Carers in North Northamptonshire, and we want to hear your views.

If you have any queries, comments or would like a copy of this questionnaire in another format (including paper or easy read) you can contact us by email at cet@northnorthants.gov.uk

This survey closes at midnight, 04 October 2023.



  • Engagement activities
  • Adult social services