Adult Social Care Transport Policy - draft
Feedback updated 20 Nov 2025
We asked
Adult Social Care in North Northamptonshire reviewed its approach to transport to create a policy to ensure we offer a fair and consistent approach to transport for service users. Transport usage for social care has increased significantly since 2021, prompting a review into how we manage the offer. We sought views to ensure that we are able to offer a transport service that is equitable, and in place only for those who need it. We set a rating system of 1-5 where 1 was the statement is very important / reasonable, and 5 is not important / reasonable at all.
You said
There were 25 respondents. Overall there was relatively strong agreement in the statements put forward. Expecting family members and carers to support with transport, and use of public transport were the two statements that scored closer to neutral. The most common theme from the comments was the need to focus on an individual's circumstances, and not have a one size fits all policy. It was also noted that many raised concerns over lack of available public transport routes when considering transport arrangements for social care.
We did
As a result of the consultation Adult Social Care have drafted a transport policy which will be reviewed by the elected Executive members by the end of the calendar year. In line with our strengths-based approach to social care, The Care Act, and the feedback from the consultation, we have ensured the language within the policy clearly states the need to assess each individual by their circumstances. The draft, which will be considered by Executive Members, includes a set of circumstances for staff to consider when reviewing the need for transport. These include:
- expectation that individuals will make their own arrangements where they have a Motability vehicle
- expectation that individuals will make their own arrangements where there is existing available options to them
- a focus on building independent travel where reasonably possible
- exploring contributions to transport arrangements where reasonable
Overview
Adult Social Care in North Northamptonshire is reviewing its approach to transport, creating a policy to ensure we offer a fair and consistent approach.
Transport usage for social care has increased significantly since 2021, prompting a review into how we manage the offer. We want to ensure that we are able to offer a transport service that is equitable, and in place only for those who need it.
Our Adult Social Care Strategy 2024-29 commits us to enabling people and not leaning upon prescribed services where encouraging independence, and focussing on strengths, would lead to better outcomes.
We want to be clear with our approach to transport and live up to our value of being customer-focused.
A policy, and review, around how we manage transport for social care provisions is therefore required to ensure we continue to deliver value, are as efficient as possible, and move further towards delivering a modern service.
We would like to understand people’s views on a number of areas related to Social Care Transport. Your feedback will help us form the new draft policy going forward.
Transport, in this regard, is that which is commissioned for, or directly provided to, recipients of social care who are eligible under the Care Act 2014.
Your feedback will be part of a report with many other people’s feedback, so you will not be personally identified.
You can also access this online survey free of charge at any North Northamptonshire Council library. Please see the Library website or telephone 0300 126 3000 to check opening times.
Alternatively, you can email or send your comments in by post using the contact details below:
Email: ascbusinessunit@northnorthants.gov.uk
Post: Aaron Scott, North Northamptonshire Council
Adult Social Care Transport Policy engagement
Haylock House
Kettering Parkway
Kettering, NN15 6EY
Alternatively if you are actively receiving social care support in North Northamptonshire you can share your feedback via your assigned worker.
This survey closes at 23:59 on 5 October 2025.
For information about how consultation and engagement responses are managed, please see the consultation and engagement privacy notice.
Interests
- Adult social services
- Engagement activities
- Transport
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