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Improvement Works Satisfaction Survey
Page 1 of 4
Closes
30 Apr 2026
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The recent improvement works to your home
1. Type of works completed
Type of works completed
2. Did the operative show you ID?
Yes
No
Not sure
3. To what extent do you agree or disagree with the following:
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
I received clear information before the improvement work started
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
I was involved in the design/ layout/ appearance (if applicable)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
The operative/contractor arranged a start date and time with me
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
The operative/contractor respected my home and tidied up after themselves
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
The works were completed within the time frame that I was given
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
I am happy with the quality of the improvement works carried out
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
I am happy with the service provided by the operative/contractor
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
I am happy with the overall improvement works service I received
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Not applicable
4. Do you have any other comments, compliments or complaints you would like to share with us about the service you received on this occasion?
Enter any comments, compliments or complaints about the service
5. If you feel that we have not met your expectations on this occasion, and would like us to get in touch with you, please leave your name along with a telephone number or email address below:
Name (optional)
Email address (optional)
Telephone number (optional)
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