Commissioning of Healthwatch Northamptonshire consultation 2023

Overview

North Northamptonshire and West Northamptonshire Councils would like to understand how you feel about local Healthwatch services in Northamptonshire.

Background

Healthwatch is an independent consumer champion for people who use health and social care services. Its job is to ensure that local voices are heard and that people’s views and experiences are used to improve existing services and to help shape future services.  

Where issues are identified they will ensure that NHS leaders and other decision makers listen and use feedback to improve care. 

Local authorities are required by the Health and Social Care Act 2012 to make arrangements to establish and maintain a local Healthwatch organisation in its area. Healthwatch Northamptonshire has been established since 2013 and its current contract ends 31 October 2023.  

West Northamptonshire and North Northamptonshire Councils are re-commissioning Northamptonshire's Healthwatch services, with the new service being live from 1 November 2023. We would like to hear your views to help us explore and shape how Healthwatch in Northamptonshire will look in the future. 

After the consultation has ended, we will consider the views of local people and organisations along with any other relevant information and will use these to develop the best model for Healthwatch in Northamptonshire going forward. 

We will be looking for regular feedback over the next two years in which there will be chance to be part of further consultations to continually review and develop Northamptonshire’s Healthwatch services. 

How to provide your views

We welcome your views and comments and ask that you complete a short survey, this should take approximately 10 to 15 minutes. It is very important to gain this feedback as it helps to shape future design and focus of health and social care services.

Please give us your views by completing the online survey using the link below.

Your feedback will be part of a report with many other people’s feedback, so you will not be personally identified.

You do not have to answer all of the questions. If you don’t want to answer a question, or don’t know the answer, then move on to the next question.

If you have any queries, comments or would like a copy of this survey in another format (including paper, easy read or large print) you can contact us by email, post or telephone.

Our contact details are as follows:

Email address: contractsteam.ncc@westnorthants.gov.uk, for the attention of Hayley McKagan

Telephone: 01604 367611

Postal address:
Healthwatch Consultation 2023
West Northamptonshire Council
The Guildhall 
St Giles' Square
Northampton
NN1 1DE

This consultation closes at midnight on 18 June 2023.