Healthwatch - give us your views

Closed 15 Sep 2024

Opened 12 Aug 2024

Feedback updated 30 Oct 2024

We asked

In readiness for North Northamptonshire Council commissioning their own Healthwatch from 1 April 2025 we sought the views of residents and stakeholders on current services to help shape a more local service.

You said

We received 192 responses which highlighted a lack of visibility and knowledge of the Healthwatch service to North Northamptonshire’s residents.
 

We did

We will include appropriate questions into the tender process for any potential future supplier to demonstrate how they will make Healthwatch visible to residents and improve uptake to the service.

 

Overview

The important role of the local Healthwatch in providing a strong and independent public voice is both recognised and valued. The Health & Social Care Act 2012 places a duty for top tier authorities to locally commission Healthwatch, which is the primary public champion for both local health and social care systems.  Healthwatch plays an important role in monitoring the quality of local services and gathering the views and experiences of customers and the wider public; and presenting these views to sector providers and commissioners to influence service provision in the local area.

Local Healthwatch's relationship with, and responsibilities to Healthwatch England and the Care Quality Commission (CQC) will allow this informing and influencing role to be mirrored at a national level.

Northamptonshire County Council (NCC) established its local Healthwatch services in April 2013. Healthwatch Northamptonshire is well embedded within the county.  Since 1 April 2021, NCC has been replaced by two unitary authorities: North Northamptonshire Council (NNC) and West Northamptonshire Council (WNC).

From 1 April 2025 North Northamptonshire Council (NNC) will commission its own Healthwatch.

The public voice in determining the future direction is vital.  We want to know what you think about these services in North Northamptonshire to help us shape a more local Healthwatch service, just for the people living within North Northamptonshire, that will improve the quality of the health and social care provision.

How to Share Your Views

We have a short survey that will take about 10 to 15 minutes. Your answers will help improve health and social care services. Your responses are anonymous.

This survey closes at midnight, 15 September 2024.

For information about how consultation and engagement responses are managed, please see the consultation and engagement privacy notice

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